Refund policy

 

At Luxy Vision LLC, all sales are considered final unless the conditions below are strictly met.

 

RETURNS

 

We only accept returns under the following conditions:

 

• Requests must be submitted within 7 calendar days of delivery.

• Products must be unused, unworn, unaltered, and returned in original packaging, including all accessories.

• Proof of purchase is required.

 

🚫 We do NOT accept returns or refunds for:

 

• Contact lenses

• Customized or prescription products

• Clearance, sale, or discounted items

• Products showing signs of use or damage

• Orders with incorrect address provided by the customer

 

 

RETURN AUTHORIZATION (RMA REQUIRED)

 

Returns without prior authorization will be automatically rejected.

To request authorization, email admin@luxyvision.com with:

 

• Order number

• Reason for return

• Clear photos/videos of the product

 

Luxy Vision LLC reserves the right to approve or deny any return at its sole discretion.

 

RETURN SHIPPING

 

 

• Customers are responsible for all return shipping costs.

• Original shipping fees, customs duties, and taxes are non-refundable.

• We are not responsible for lost or damaged return shipments.

 

 

REFUNDS

 

 

• Approved refunds are issued store credit ONLY, unless otherwise required by law.

• Store credit expires after 90 days.

• Refunds will not be issued for delays caused by carriers.

 

 

CHARGEBACKS & FRAUD

 

Any chargeback filed without contacting us first will be considered fraud and disputed with:

 

• Proof of delivery

• IP address

• Order confirmation

• Carrier documentation